01 / Privacy information

Privacy policy

Plumean Dparlour’s Privacy Policy describes how we may collect, use, hold and disclose personal information when people interact with our luxury Australian restaurant, craft cocktail bar and premier offline poker lounge. It applies to interactions through plumeandparlour.com and to relevant venue-related interactions connected with dining, bar service, the card lounge, poker tables, private rooms, memberships, reservations and enquiries.

Please read this policy before providing personal information to Plumean Dparlour. It is intended to help you understand the kinds of information that may be relevant to your interaction with us, why it may be handled, and the pathways available if you wish to ask a privacy-related question.

03 / Collection

Information we may collect

Information provided directly

Plumean Dparlour may collect personal information that you choose to provide when you make a reservation, submit an enquiry, request information, or otherwise communicate with us. Depending on the interaction, this may include your name, contact details and the content of your request. We may receive this information through the website or during an in-venue conversation. The information requested or provided may vary, and not every field or detail will be relevant to every visit.

details you provide in connection with a dining, bar, card-lounge, poker-table or private-room enquiry;
information relevant to a reservation request or a request for assistance; and
communications you send to Plumean Dparlour and any details you choose to include in them.

Where applicable

Information connected with venue services

Where you choose to participate in or enquire about a venue service, information may also arise from that interaction. This can include reservation preferences, private-room requests, membership-related interactions, or social card-lounge participation. In the card lounge, relevant information may concern hospitality, social tournament participation, official tournament chips or club points. Plumean Dparlour’s dedicated poker tables, professional table dealers and premium card decks are part of an offline social setting; these references concern the service you choose to discuss or participate in, where relevant.

details connected with a membership or card-lounge hospitality enquiry;
information relevant to a private-room or table request; and
details you choose to provide about social tournament participation or club points.

Information from communications and website use

Information may also be collected through communications or interactions with plumeandparlour.com and our services, subject to the systems in use and the actions you take. For example, information may be generated when you use the website to discover our services or send a reservation or contact enquiry. This policy does not list a technical inventory of website systems; any information handling will be considered in the context of the relevant interaction and any notice provided at that time.

04 / Use

How we may use information

Delivering requested hospitality and enquiries

Information provided to Plumean Dparlour may be used for the purpose for which it was provided. This may include responding to your question, considering and managing a reservation or private-room request, and communicating with you about the venue service you have asked about. Submitting information does not itself guarantee that a reservation or request is confirmed; it helps us understand and respond to the relevant enquiry.

responding to dining, bar, card-lounge or private-room enquiries;
assisting with a request concerning table or room options; and
communicating about the service or interaction you have initiated.

Supporting card-lounge participation

Where a card-lounge service applies, information may be used to help administer membership card-lounge hospitality, club points and social tournament participation. The information relevant to these interactions will depend on what you choose to enquire about or participate in. We use this wording to describe the possible service context, rather than to assume that every visitor has the same relationship with the card lounge.

Operating and improving the venue

Information may also be used to support day-to-day venue operations and to improve the way visitors are assisted across restaurant, cocktail-bar and offline card-lounge services. Where relevant, this may include considering how enquiries are handled or how requested services are supported. Plumean Dparlour will not use information for unrelated purposes without an appropriate basis or notice where required.

05 / Disclosure

When information may be disclosed

Service-related disclosures

Personal information may be disclosed to people or organisations that help provide a requested venue service or support appropriate day-to-day operations, where that disclosure is necessary and appropriate. The nature of any disclosure will depend on the interaction, such as a dining, bar, card-lounge, poker-table or private-room request. We aim to keep any service-related sharing relevant to the request being handled.

personnel involved in responding to or assisting with your enquiry;
service providers supporting the relevant venue interaction; and
other people or organisations where their involvement is reasonably connected with the requested service.

Legal or safety circumstances

Legal and safety circumstances

Information may be disclosed where this is required or permitted by applicable law, or where it is reasonably necessary to help protect Plumean Dparlour, its visitors or others. Any such disclosure will depend on the circumstances and the information involved. This statement is not intended to create a broad or automatic right to disclose information outside a relevant legal, safety or protective context.

Notices for particular interactions

This policy should be read with any notice provided when information is collected, because a particular booking, enquiry or membership interaction may need additional context. That context may explain information handling relevant to the interaction at hand. For website-related information, you may also review our Cookie Policy. This chapter concerns possible disclosure and does not promise a fixed practice for every interaction.

06 / Your choices

Security, retention and your choices

Security

Plumean Dparlour may take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. The steps that are appropriate can depend on the nature of the information and the interaction involved. While we seek to handle information carefully, no method of handling information can be guaranteed to be completely secure. We encourage visitors to consider what information is necessary to include when sending an enquiry or communicating with us.

Retention

Information may be kept for as long as reasonably needed for the purpose for which it was collected, related operational needs or applicable requirements. The relevant period can differ according to the service interaction and the information concerned. When information is no longer reasonably needed, it may be handled in an appropriate manner. This policy does not set a fixed retention schedule or promise deletion on demand.

07 / Closing note

Policy updates and questions

Changes to this policy

Plumean Dparlour may update this Privacy Policy from time to time. The current version will be made available on this Privacy Policy page so visitors can review the information that applies at the time they visit. As information practices and venue interactions can change, we encourage visitors to review this policy periodically, particularly before providing personal information in connection with a new enquiry or service.

Please review the policy from time to time for the current published version.

Questions about privacy

If you have a question about this Privacy Policy, or a request related to personal information such as access or correction, please write to [email protected] or use the site’s Contact page. Identify your privacy query clearly so it can be directed appropriately. This pathway is for privacy-policy questions and personal-information requests, rather than general table reservation enquiries.